PRIVACY POLICY

Last updated March 24, 2023

• This privacy notice for Cardifftec (doing business as We WILL fix your PC) (‘We WILL fix your PC’, ‘we’, ‘us’, or ‘our’), describes how and why we might collect, store, use, and/or share (‘process’) your information when you use our services (‘Services’), such as when you: Visit our website at wewillfixyourpc.co.uk, or any website of ours that links to this privacy notice
•  Download and use our mobile application (We WILL fix Your PC), our Facebook application (We WILL fix Your PC), or any other application of ours that links to this privacy notice
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy
rights and choices. If you do not agree with our policies and practices, please do not use
our Services. If you still have any questions or concerns, please contact us
at neil@cardifftec.co.uk.

SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with We WILL fix your PC and the Services, the choices you make, and the products and features you use. 
Learn more about personal information you disclose to us.

Do we process any sensitive personal information?
We do not process sensitive personal information.

Do we receive any information from third parties?
We do not receive any information from third parties.

How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information. 

In what situations and with which parties do we share personal information?
We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe?
We have organisational and technical processes
and procedures in place to protect your personal information. However, no electronic
transmission over the internet or information storage technology can be guaranteed to
be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorised third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Learn more about how we keep your
information safe.

What are your rights?
Depending on where you are located geographically, the applicable
privacy law may mean you have certain rights regarding your personal information.
Learn more about your privacy rights.

How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and
act upon any request in accordance with applicable data protection laws.

Want to learn more about what We WILL fix your PC does with any information we collect?
Review the privacy notice in full.

1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an
interest in obtaining information about us or our products and Services, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends
on the context of your interactions with us and the Services, the choices you make, and
the products and features you use. The personal information we collect may include the
following:

• names
• phone numbers
•  email addresses
• contact preferences

Sensitive Information.
We do not process sensitive information.

Application Data.
If you use our application(s), we also may collect the following
information if you choose to provide us with access or permission:

• Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device’s settings
•  

This information is primarily needed to maintain the security and operation of our

application(s), for troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information collected when you use our Facebook application(s). We by default access
your Facebook basic account information, including your name, email, gender, birthday,
current city, and profile picture URL, as well as other information that you choose to
make public. We may also request access to other permissions related to your account,
such as friends, check-ins, and likes, and you may choose to grant or deny us access to
each individual permission. For more information regarding Facebook permissions, refer
to the Facebook Permissions Reference page.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention, and to comply with law. We
may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:

• To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and
we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your
consent, to comply with laws, to provide you with services to enter into or fulfil our
contractual obligations, to protect your rights, or to fulfil our legitimate business
interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the
valid legal bases we rely on in order to process your personal information. As such, we
may rely on the following legal bases to process your personal information:

• Consent.
  We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
• Legal Obligations.
  We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
• Vital Interests.
  We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

In legal terms, we are generally the ‘data controller’ under European data protection laws
of the personal information described in this privacy notice, since we determine the
means and/or purposes of the data processing we perform. This privacy notice does not
apply to the personal information we process as a ‘data processor’ on behalf of our
customers. In those situations, the customer that we provide services to and with whom
we have entered into a data processing agreement is the ‘data controller’ responsible for
your personal information, and we merely process your information on their behalf in
accordance with your instructions. If you want to know more about our customers’
privacy practices, you should read their privacy policies and direct any questions you
have to them.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section
and/or with the following third parties.
We may need to share your personal information in the following situations:

• Business Transfers.
  We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes
outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal
information, we will either delete or anonymise such information, or, if this is not
possible (for example, because your personal information has been stored in backup
archives), then we will securely store your personal information and isolate it from any
further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system
of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security
measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology can be guaranteed to
be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or
other unauthorised third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Although we will do our best to protect
your personal information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within a secure
environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA) and United
Kingdom (UK), you have rights that allow you greater access to and control over your
personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data
protection laws. These may include the right (i) to request access and obtain a copy of
your personal information, (ii) to request rectification or erasure; (iii) to restrict the
processing of your personal information; and (iv) if applicable, to data portability. In
certain circumstances, you may also have the right to object to the processing of your
personal information. You can make such a request by contacting us by using the
contact details provided in the section ‘HOW CAN YOU CONTACT US ABOUT THIS
NOTICE?’ below.

We will consider and act upon any request in accordance with applicable data protection
laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your
personal information, you also have the right to complain to your Member State data
protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and
Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal
information, you have the right to withdraw your consent at any time. You can withdraw
your consent at any time by contacting us by using the contact details provided in the
section ‘HOW CAN YOU CONTACT US ABOUT THIS NOTICE?’ below.
However, please note that this will not affect the lawfulness of the processing before its
withdrawal nor, will it affect the processing of your personal information conducted in
reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us
at neil@cardifftec.co.uk.

8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications
include a Do-Not-Track (‘DNT’) feature or setting you can activate to signal your privacy
preference not to have data about your online browsing activities monitored and
collected. At this stage no uniform technology standard for recognising and
implementing DNT signals has been finalised. As such, we do not currently respond to
DNT browser signals or any other mechanism that automatically communicates your
choice not to be tracked online. If a standard for online tracking is adopted that we must
follow in the future, we will inform you about that practice in a revised version of this
privacy notice.

9. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be
indicated by an updated ‘Revised’ date and the updated version will be effective as soon
as it is accessible. If we make material changes to this privacy notice, we may notify you
either by prominently posting a notice of such changes or by directly sending you a
notification. We encourage you to review this privacy notice frequently to be informed of
how we are protecting your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us
at neil@cardifftec.co.uk or by post to:

Cardifftec
We Will Fix Your Pc
Unit 39 Lambourne Crescent, Cardiff Business Park
Llanishen, Cardiff CF14 5GG
Wales

If you are a resident in the United Kingdom, the ‘data controller’ of your personal information is Cardifftec. Cardifftec has appointed Neil Paget to be its representative in the UK. You can contact them directly regarding the processing of your information by Cardifftec, by email at neil@cardifftec.co.uk, by visiting wewillfixyourpc.co.uk, by phone at 07999056096, or by post to:

We Will Fix Your Pc
Unit 39 Lambourne Crescent, Cardiff Business Park
Llanishen, Cardiff CF14 5GG
Wales

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access
to the personal information we collect from you, change that information, or delete it. To
request to review, update, or delete your personal information, please fill out and submit
a data subject access request.